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UNDERWRITING & CLAIMS (OPERATIONS MANAGER) – GENERAL INSURANCE CIC SOUTH SUDAN

  • Full Time
  • Anywhere

PURPOSE:

Responsible for providing leadership and strategic direction to deliver growth and underwriting profitability through proper selection and adequate pricing of risks for the subsidiary.

1.    PRIMARY RESPONSIBILITIES:

  • Develop, circulate and regularly update underwriting guidelines;
  • Review the risks accepted in the company to ensure they are within the set underwriting guidelines and are covered under the reinsurance programme;
  • Issue and approve quotations within specified limits;
  • Provide input on product development and business innovation initiatives to ensure continuous review of existing products to meet changing market needs;
  • Manage policy documentation process to achieve timely issuance of cover, debits, policy documents and endorsements;
  • Manage renewal process to achieve the set turnaround time and retention;
  • Co-ordinate underwriting activities to ensure quality and excellent customer service;
  • Review and submit compliance reports to the management and regulators;
  • Review existing risks, recommend and implement risk mitigation measures;
  • Review of departmental business processes and systems to meet the changing business needs and client expectations;
  • Approve payments and manage expenses within the underwriting department up to specified limits;
  • Engage intermediaries and other business partners in order to grow the business;
  • Manage strict application and enforcement of the credit policy and debt management structure and procedures and
  • Develop and advice management on the appropriate reinsurance
  • Continuous and critical analysis of all claims information and ensure any adverse factors are identified for corrective action;
  • Approve all payable claims to insureds and service providers within the set standards of service;
  • Setting performance standards/ benchmarks for all parties and ensuring and ensuring delivery under the service level agreements;
  • Develop, document and execute claims strategies and procedures taking into account emerging trends, potential outcomes, recoveries and any associated costs;
  • Regularly reviews claims reserves to maintain adequate and accurate reserves at all times;
  • Prepare and present accurate and timely management reports and statutory returns;
  • Identify, appoint and maintain a team of efficient and competent service providers;
  • Resolve customers complaints and disputes swiftly and fairly to guarantee customer satisfaction;
  • Provide input to underwriters on review of potential or existing Giving feedback on claims trends and their potential impact on the book;
  • Liaising with company lawyers and management on matters of claims litigation;
  • Draft and make recommendations on insurance policy wordings in conjunction with other departments and
  • Identify and manage potential risk for the department in liaison with the risk

2.    GENERIC DUTIES

  • Carry out performance appraisal, coaching and mentoring staff;
  • Resource allocation, staffing and leave approval;
  • Participate in planning and budgeting for the department and
  • Participate in various meeting and committees and acting as spokesperson on behalf of the company
Key Skills, Knowledge, Experience and Behavioural Competencies
These are defined as;

Proficiency Level Description
Essential E
Desirable D
Academic and Professional Requirements
Particulars Detail Specific Field or Qualification Need Type
Education Bachelor’s

Degree

 Business Related Field E
Master’s Degree Related Field D
Professional Qualifications  

ACII or AIIK (Mandatory)

 E

 

Experience Required:

Description Required years of experience Need Type
Relevant experience Minimum of eight (8) years’ relevant experience in a similar position, three (3) of which should be at management level E

Technical Requirements
Technical Skills Requirements
1.         Excellent communication and presentation skills E
2.         Problem solving skills D
3.         Excellent interpersonal skills D
4.         Good negotiation skills D
5.         Good analytical skills E
6.         Computer literate in MS Office and other office applications E
7.         Understanding of the working environment /competitors E
8.         Technical competence in insurance E
9.         Basic knowledge of regulations by AKI and IRA E
Behavioural Competencies These are defined as:
Proficiency Level Proficiency Definitions
Level 4 Advanced (A) •       Applies the competency in considerably difficult situations.

•       Generally, requires little or no guidance.
Core Competencies Proficiency Required
1. Customer Focus A
2. Business Acumen A
3. Driving Innovation A
4. Driving Business Performance A
5. Negotiation and Influence A
6. Effective Communication A
Leadership Competency Proficiency Required
1.       Planning and organizing A
2.       Accountability A
3.       Quality Decision Making A
4.       Building Partnerships A
5.       Continuous Learning A
6.       Emotional Intelligence A
7.       Conflict Management A

 
Special Position Requirements (Optional section: any travel, security, hazard or related

special conditions that apply to the position)
•          The role holder may be required to travel to distant branches or wherever the Company has any interest.

•          Role holder may be required to work extended working hours to ensure jobs are completed on schedule and to specification.

 

If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply through: https://cic.co.ke/career/ clearly indicating the position being applied for.

The application should reach us by the close of business on 31st March 2024.

Please note that only short-listed candidates will be contacted. If you do not hear from us by 30th April 2024 consider your application unsuccessful.

N/B: This job advert is open to both internal and external candidates.

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