PURPOSE:
To drive revenue growth in the targeted business, enhance visibility and presence in the Metropolis region, and create strong stakeholder value by overseeing efficient resource utilization and maintaining a customer-centric focus across the region.
PRIMARY RESPONSIBILITIES:
- Management of Intermediary relationships (broker, banks & independent agents), clients to deliver targeted premium outputs across all subsidiaries.
- Provide leadership and support to the staff, sales and marketing team by driving the implementation of the corporate strategy, through training and motivation to achieve the organizational objectives
- Organize and represent the company in all relevant forums e.g. cooperative societies AGMs, leaders’ meetings and seminars as they conduct Business promotions in liaison with PR staff
- Pipeline business management, quotation processing and transmitting them to the intermediaries & clients within set TATs.
- Enforcing of credit control compliance and debt management standard.
- Draw up and operationalize SLAs with intermediaries for differentiated service delivery and resolve all customer complaints/inquiries promptly and professionally.
- Adhere to inter-departmental service level standards in liaison with business leaders across all Group subsidiaries and support the daily branch operations, including sales processing, policy issuance, and claims handling.
- Renewal follow-up to achieve the renewal retention ratios
- Champion cross selling for corporate, retail business and support Opening up new markets and distribution channels including local check offs for Ordinary Life
- Identify and facilitate Branch staff Resourcing requirements including recruitment, appraisal, career development, succession and resource planning, in liaison with the People and culture department
- Coordinate all intermediary activities as they Monitor and provide market intelligence to help to identify potential for both business acquisition and strategic planning
- Recruit, train, and manage a high-performing sales team as well as grow their intermediary portfolio.
- Ensure compliance with all regulatory requirements.
GENERIC DUTIES
- Carry out performance appraisal, coaching and mentoring staff;
- Participate in planning and budgeting for the department.
| Key Skills, Knowledge, Experience and Behavioural Competencies | ||||||||||||||||||||||||||||||||||||||||||||||||||||
These are defined as;
Academic and Professional Requirements
Experience Required:
Behavioural Competencies These are defined as:
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| Special Position Requirements (Optional section: any travel, security, hazard or related special conditions which apply to the position) | ||||||||||||||||||||||||||||||||||||||||||||||||||||
| · The role holder may be required to travel to distant branches or wherever the Company has any interest.
· Role holder may be required to work extended working hours to ensure jobs are completed on schedule and to specification. |
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| CIC Insurance Values | ||||||||||||||||||||||||||||||||||||||||||||||||||||
| CIC insurance Group is committed to providing excellent service, spur further growth and employees are required to align their behaviour to the following core values as critical to driving their performance;
· Integrity- Be fair and transparent · Dynamism- Be passionate and innovative · Performance- Be efficient and results driven · Co-operation- Live the Co-operative spirit |
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Job Profile Sign-Off
In the performance of their respective tasks and duties, all employees are expected to conform to the following;
- Perform quality work within deadlines, right first time with or without direct supervision.
- Interact professionally with other employees, customers and suppliers.
- Work effectively as a team contributor on all assignments.
- Work independently while understanding the necessity for communicating and co-coordinating work efforts with other employees and organizations.
- Unconditional positive regard for customers.
If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply through: https://careers.cicinsurancegroup.com/ clearly indicating the position being applied for.
The application should reach us by close of business on 18th October 2024. Please note only short-listed candidates will be contacted. If you do not hear from us by 30th November 2024 consider your application unsuccessful.
N/B: This job advert is open to both internal and external candidates.