About Us
CIC Insurance Group is a leading insurance and financial services organisation with more than five decades of experience helping individuals, families, and organizations achieve financial security.
We have grown into a dynamic Group offering life, general, micro insurance, asset management, and investment solutions, with operations in Kenya, Uganda, South Sudan, and Malawi, and are listed on the Nairobi Securities Exchange.
Our tagline, “We Keep Our Word,” reflects our unwavering commitment to integrity, transparency, and delivering on our promises to our clients, partners, and communities.
CIC Group is passionate about innovation, digital transformation, and inclusive insurance solutions that meet the evolving needs of cooperatives, SMEs, corporates, and individuals. By joining us, you will be part of a team that is shaping the future of financial protection across Africa.
About the Role
Reporting to Administration Manager, the role holder will primarily be responsible for supporting the Administration Manager in implementing all the administrative procedures, policies, systems and devising ways to streamline processes. Main goal is to ensure activities are carried out efficiently and effectively to allow other operations to function properly.
Key Responsibilities
Governance & Risk Management
- Compliance with Group policies, procedures, and regulatory requirements, with zero high-risk audit findings per reporting period.
- Ensure timely closure of all audit and risk issues, with monthly updates to the risk register at 100% completion rate.
- Deliver timely submission of RCSA (monthly) and BIA (annual) reports in line with Group risk frameworks.
- Support structured policy reviews with all updates finalized within defined governance timelines.
- Contribute to departmental NPS score per quarter, reinforcing a culture of service excellence and compliance
Invoice Desk
- The responsibility of the Invoice help desk is a primary liaison between CIC insurance Group vendors and a variety of internal stakeholders and shall foster a culture of compliance within vendor engagements. The manager’s role will be to oversight the desks’ critical activities that are not limited to.
- Receive all invoices from the supplier.
- Check for completeness of the invoices (Invoice, LPO, delivery note/Job card where applicable)
- Recording of incomplete invoices in the tracker & return them to supplier for amendment.
- Recording of complete invoices in the tracker for further processing.
- Scanning of the invoices and all relevant attachments.
- Booking the invoices in the ERP system for approvals
- Follow-up for approvals of all the invoices through the stakeholders
- Receive the LPO in ERP when delegated.
- Forward the invoices to Finance payable department and follow-up for payments.
- Update all the payments on the tracker for the paid invoices and give remarks for the unpaid
- Monitor invoice processing within SLA
- Handle all the supplier payment queries.
- Monitor the status of the Unmatched invoices and follow-up with Finance.
- Monitor Invoices sent back to suppliers for details or clarifications but not received back.
- Review report on payments weekly.
- The desk will maintain a centralized inventory of vendor data to ensure that all information remains accurate, up to date and readily available to facilitate payments.
- Lead proactive identification, remediation and tracking of vendor issues of un-payment.
- Resolve issues that are reported, evaluated, and assign appropriate corrective action owners based on severity and other relevant criteria.
Administration
- Coordinate on the allocation, tracking, and condition monitoring of office equipment such as laptops, desktops, printers, and other shared assets.
- Maintain an up-to-date inventory of all administrative and ICT-related office equipment.
- In liaison with ICT and Finance, coordinate the decommissioning, transfer, or disposal of obsolete office equipment in line with asset disposal policies.
- Support procurement and onboarding processes for new office equipment, including tagging and documentation.
- Manage service contracts and SLAs for cleaning, fumigation, courier, and other office support vendors.
- Coordinate general maintenance and cleanliness of offices in liaison with facilities teams.
- Ensure offices are adequately stocked and equipped for daily operations, including consumables and general supplies.
- Coordinate workspace planning, movement of staff, and reorganization of office layouts to accommodate business needs.
- Implement and maintain records handling and archiving systems in line with Group policies and regulatory requirements.
- Support digitization initiatives in collaboration with Records and ICT teams.
- Coordinate logistics for staff travel, accommodation, and transportation needs.
- Coordinate internal events and meetings through effective administrative planning and venue readiness
- Monitor the administration budget and ensure cost-effective delivery of services.
Who We’re Looking For
Essential Knowledge/Skills and Experience Required:
- Bachelor’s degree in business management or business administration.
- 0 – 2 years of relevant experience.
Why Join Us?
Joining CIC Insurance Group as an Invoice Desk Officer offers you the opportunity to play a critical role in supporting efficient administrative operations and vendor management within a reputable, multi-country financial services organization. In this role, you will be at the center of invoice processing, ensuring accuracy, completeness, and timely follow-through from receipt to payment, while maintaining strong relationships with both internal stakeholders and external suppliers. You will contribute to enhancing operational efficiency by supporting administrative processes, governance, and compliance frameworks, while helping to streamline workflows and improve service delivery standards. Working in a structured and detail-oriented environment, you will gain hands-on experience in ERP systems, vendor coordination, and administrative support functions that are essential to business continuity. At CIC, integrity, transparency, and service excellence define who we are. This role provides a strong foundation to build your career in administration, operations, and finance support, while contributing to effective process management and organizational efficiency. If you are detail-oriented, proactive, and passionate about delivering quality and timely support services, CIC offers you the opportunity to grow and make a meaningful impact.
If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply through: https://careers.cicinsurancegroup.com/ clearly indicating the position being applied for.
The application should reach us by close of business on 20th April, 2026. Please note only short-listed candidates will be contacted. If you do not hear from us by 31st May, 2026 consider your application unsuccessful.
CIC Group is an equal opportunity employer and does not solicit or require any form of payment for employment opportunities.
N/B: This job advert is open to both internal and external candidates.