About Us
CIC Insurance Group is a leading cooperative-based insurance and financial services organisation with more than five decades of experience helping individuals, families, and organizations achieve financial security.
We have grown into a dynamic Group offering life, general, micro insurance, asset management, and investment solutions, with operations in Kenya, Uganda, South Sudan, and Malawi, and are listed on the Nairobi Securities Exchange.
Our tagline, “We Keep Our Word,” reflects our unwavering commitment to integrity, transparency, and delivering on our promises to our clients, partners, and communities.
CIC Group is passionate about innovation, digital transformation, and inclusive insurance solutions that meet the evolving needs of cooperatives, SMEs, corporates, and individuals. You will be part of a team that is shaping the future of financial protection across Africa.
About the Role
Reporting to the Director, Branch & Distribution, the Senior Relationship Manager will be responsible for generating revenues by effectively marketing, building and maintaining relationships in Micro Finance Institutions (MFI).
Key Responsibilities
Service Delivery Management
- Drive profitable business and growth for the company across all lines of business
- Preparation of revenue and expense budgets for the MFI channel
- Analyse market trends, customer needs and competitor offering to identify new opportunities, develop new products or improve existing products.
- Prepare regular and periodic reports to management that provide the overall strategic performance of the business
- Build and maintain strategic alliances for business growth with intermediaries and industry stakeholders.
- Debt collection: adherence to the company credit control policy and facilitate reconciliation of accounts
- Develop and manage SLAs, quotations, and tender submissions, ensuring timely delivery to clients and intermediaries.
- Corporate Account management: Facilitate, negotiate and coordinate renewal of key client accounts within the function
- Product trainings to bank intermediaries and clients.
- Recruit, train, motivate and retain strategic alliances for business growth with MFIs and industry stakeholders.
- Constantly updating clients on new and existing products.
- Design and develop need-based products for various banks and intermediaries
Staff Management
- Train and mentor Bancassurance MFI relationship officers
- Performance appraisals for the team
- Champion continuous improvement amongst the team
- Ensure team members have adequate, functional tools for execution of their duties
- Attract, and retain talent base
Audit, Compliance and Risk Management
- Strict adherence to all regulations, statutes, standards, practices and all internal processes and procedures as per the relevant manuals and comply with all relevant external legislation and regulations with regard to Compliance requirements.
- Ensure that as a staff you actively contribute to the department/division attaining a “good” rating in both internal and external audit by performing your role to the required standards and adhering to all internal processes and procedures as per relevant manuals, policies and regulations of the Company.
- Ensure that all risk management requirements within your remit are addressed and where necessary escalated through the available defined channels
Who We’re Looking For
Qualifications
• Bachelor’s degree in a related field
• Minimum of 5 years of relevant experience.
Why Join Us?
Joining CIC Insurance Group as a Senior Relationship Manager offers the opportunity to drive strategic business growth within one of the region’s leading financial services organizations. In this role, you will build and strengthen high-value partnerships with microfinance institutions and other key intermediaries, influence market expansion, and deliver innovative insurance solutions that meet evolving customer needs. You will lead a high-performing team, shape distribution strategies, and play a pivotal role in achieving sustainable revenue growth while ensuring operational excellence, regulatory compliance, and exceptional client service. If you are a commercially astute relationship builder with a passion for business development and leadership, CIC provides a dynamic platform to make a lasting impact on the Group’s growth and financial inclusion agenda.
If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply clearly indicating the position being applied for.
The application should reach us by close of business on 10th August 2026. Please note only short-listed candidates will be contacted. If you do not hear from us by 31st August 2026 consider your application unsuccessful.
N/B: This job advert is open to both internal and external candidates.