About Us
CIC Insurance Group is a leading insurance and financial services organisation with more than five decades of experience helping individuals, families, and organizations achieve financial security.
We have grown into a dynamic Group offering life, general, micro insurance, asset management, and investment solutions, with operations in Kenya, Uganda, South Sudan, and Malawi, and are listed on the Nairobi Securities Exchange.
Our tagline, “We Keep Our Word,” reflects our unwavering commitment to integrity, transparency, and delivering on our promises to our clients, partners, and communities.
CIC Group is passionate about innovation, digital transformation, and inclusive insurance solutions that meet the evolving needs of cooperatives, SMEs, corporates, and individuals. By joining us, you will be part of a team that is shaping the future of financial protection across Africa.
About the Role
The Regional IT Lead coordinates and manages ICT business systems across the Uganda, Malawi, and South Sudan regions, supporting the Life Assurance, General Insurance, Medical, and Asset Management lines of business. This role exists to ensure the effective, secure, and standardized delivery of core ICT systems and services across the regions, in support of the organization’s corporate strategy and regional business objectives, while acting as the primary link between in-country IT operations and the central ICT function led by the Head of ICT.
Key Responsibilities
- Ensure the effective functioning of core Business Application systems and services supporting Life, General Insurance, Medical, and Asset Management lines across Uganda, Malawi, and South Sudan, targeting at least 99.99% system availability regionwide.
- Conduct regular maintenance and implement necessary measures across all regional systems and platforms.
- Review core business application systems in each region to support product innovation, recommend integration opportunities, and enforce robust system controls with comprehensive audit trails.
- Serve as the central point of coordination between the Head of ICT and in-country IT teams/staff in Uganda, Malawi, and South Sudan.
- Monitor regional systems performance, risks, and issues, and provide regular consolidated reports to the Head of ICT.
- Ensure alignment of regional ICT practices, policies, and system configurations with group’s ICT standards.
- Ensure closure of all audit issues related to ICT in the regions.
- Design and implement user training programs on ICT applications across all regions to promote optimal software utilization.
- Work closely with the head of technology reliability to ensure timely resolution of IT incidents and service requests across the regions, escalating complex issues to specialist teams and fast-tracking resolution as needed.
- Manage relationships with ICT service providers across the regions and ensure compliance with established service level agreements (SLAs).
- Carry out performance appraisals, coaching, and mentoring of regional IT staff.
Who We’re Looking For
Essential Knowledge/Skills and Experience Required:
- Bachelor’s degree in Computer Science, Information Technology, or a related field of study.
- Certification in Oracle, ITIL, Project Management, or COBIT.
- Minimum of seven (7) years of hands-on Application Systems management experience.
- Strong knowledge of core insurance business application systems (Life, General, and Asset Management).
- Experience managing or supporting ICT systems across multiple countries/regions.
- Communication and presentation skills.
- Analytical and problem-solving skills.
- Interpersonal skills and ability to work across diverse regional teams and cultures.
- Integrity, Agility, performance orientation, and co-operation.
Why Join Us?
Joining CIC Insurance Group as a Regional IT Lead offers a unique opportunity to shape technology service delivery across a diverse, multi-country business spanning Uganda, Malawi, and South Sudan. In this role, you will play a critical part in ensuring the availability, reliability, and effective performance of core business applications supporting Life, General Insurance, Medical, and Asset Management operations across the region. You will influence regional technology standards, drive system improvements and integration opportunities, strengthen ICT controls, and coordinate in-country IT teams and service providers to deliver seamless technology support. If you are a strategic technology leader who thrives in complex regional environments, values operational excellence, and is passionate about developing people and enabling business innovation through technology, CIC provides an opportunity to make a significant impact across the Group’s regional operations.
If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply through: https://careers.cicinsurancegroup.com/ clearly indicating the position being applied for.
The application should reach us by close of business on 4th September, 2026. Please note only short-listed candidates will be contacted. If you do not hear from us by 30th September, 2026 consider your application unsuccessful.
CIC Group is an equal opportunity employer and does not solicit or require any form of payment for employment opportunities.
N/B: This job advert is open to both internal and external candidates.