About Us
CIC Insurance Group is a leading insurance and financial services organisation with more than five decades of experience helping individuals, families, and organizations achieve financial security.
We have grown into a dynamic Group offering life, general, micro insurance, asset management, and investment solutions, with operations in Kenya, Uganda, South Sudan, and Malawi, and are listed on the Nairobi Securities Exchange.
Our tagline, “We Keep Our Word,” reflects our unwavering commitment to integrity, transparency, and delivering on our promises to our clients, partners, and communities.
CIC Group is passionate about innovation, digital transformation, and inclusive insurance solutions that meet the evolving needs of cooperatives, SMEs, corporates, and individuals. By joining us, you will be part of a team that is shaping the future of financial protection across Africa.
About the Role
Reporting to the Assistant Manager provider & Forensic Management, the role holder will contract medical service providers, acting as a link between them and CIC, and ensure that providers act within agreed terms.
Key Responsibilities:
- Negotiate fees upon contracting new service providers, on all aspects, i.e. consultation, procedures, inpatient and other costs;
- Train service providers on changes at CIC in terms of health products, changes in existing processes, new schemes on board, terminated schemes on smart and underwriting rules to enable better service to clients;
- Conduct impromptu audits of the medical service providers, to ensure all our contracted providers adhere to CIC rules and procedures regarding member access to service and policy exclusions;
- Liaise with the Sales, Underwriting care and claims teams to resolve service provider issues identified at inception of schemes;
- Facilitate the Contracting, suspension and termination of providers from the panel based on adherence to working terms and conditions.
- Negotiate for discounts with service providers and ensure the discount is earned as agreed by liaising with medical claims team and finance team.
- Proper documentation of all Service Provider contracts and ensuring that the contracts are up to date.
- Manage the provider Network and empanel new providers to meet clients’ needs in terms of service access.
- Address complaints in relation to service delivery issues, customer complaints and payment matters with the medical service providers.
- Analyze medical service provider utilization and develop appropriate strategic measures to manage and contain escalating medical cost.
Who We’re Looking For
Essential Knowledge/Skills and Experience Required:
- Diploma in Nursing
- Minimum of 3 years of experience
- Diploma in Insurance is desirable.
If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply through: https://careers.cicinsurancegroup.com/ clearly indicating the position being applied for.
The application should reach us by close of business on 2nd November, 2026. Please note only short-listed candidates will be contacted. If you do not hear from us by 30th November, 2026 consider your application unsuccessful.
CIC Group is an equal opportunity employer and does not solicit or require any form of payment for employment opportunities.
N/B: This job advert is open to both internal and external candidates.