PURPOSE:
Reporting to the Policy Administration & Servicing Manager, the Assistant Manager – Policy Servicing, Conservation & Quality Assurance will drive conservation efforts, and implement quality assurance and customer engagement initiatives that improve persistency, benefit accuracy, customer satisfaction, and operational compliance.
PRIMARY RESPONSIBILITIES:
- Policy Servicing Operations
- Oversee endorsements, reinstatements, renewals, and paid-up policy processing.
- Implement call-out procedures and verify client signatures and documents as per updated guidelines.
- Quality Assurance & Data Integrity
- Validate policyholder and transactional data prior to mitigate financial and reputational risks
- Collaborate with Premium Analysis team to ensure accurate policy status and premium accounting.
- Customer Engagement & Education
- Conduct webinars and milestone-based communication to educate clients on life insurance products.
- Organize client engagements e.g. Family Fun Days
- Promote transparency and understanding of policy benefits and processes.
- Audit, Compliance & Controls
- Implement internal audit recommendations and monitor suspense accounts.
- Enforce enhanced controls for endorsement processes.
- Ensure regulatory compliance and adherence to fraud prevention protocols.
- Team Supervision
- Support team development, assign KPIs, and ensure monthly clean-up of policy servicing backlogs.
| Key Skills, Knowledge, Experience and Behavioural Competencies | |||||||||||||
Academic and Professional Requirements
Experience Required:
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| CIC Insurance Values | |||||||||||||
| CIC insurance Group is committed to providing excellent service, spur further growth and employees are required to align their behaviour to the following core values as critical to driving their performance;
· Integrity- Be fair and transparent · Dynamism- Be passionate and innovative · Performance- Be efficient and results driven · Co-operation- Live the Co-operative spirit |
If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply through: https://careers.cicinsurancegroup.com/ clearly indicating the position being applied for.
The application should reach us by close of business on 19th September, 2025. Please note only short-listed candidates will be contacted. If you do not hear from us by 31st October, 2025 consider your application unsuccessful.
N/B: This job advert is open to both internal and external candidates.