PURPOSE:
Reporting to the Benefits Payment Manager, the role holder will fulfil promises and obligations of risks assumed by the company on behalf of its clients by efficiently processing all certain and uncertain claims and settling within the stipulated timelines.
PRIMARY RESPONSIBILITIES:
- Register, analyze and process all reported uncertain claims and advice clients on the required claims supporting documents
- Verify and authorize processed claims up to specified limits;
- Resolve customer complaints and disputes swiftly, fairly and diplomatically;
- Analyze policies due for certain claims and process the claims within stipulated timelines.
- Communicate risk improvement measures for implementation to the underwriting department by monitoring claims experience trends.
- Prepare various claims analysis reports for clients and management consumption.
- Initiate claim recoveries, in conjunction with the reinsurance officer, from the reinsurer.
- Process all surrender payments within the stipulated timelines
| Key Skills, Knowledge, Experience and Behavioural Competencies | |||||||||||||
Academic and Professional Requirements
Experience Required:
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| CIC Insurance Values | |||||||||||||
| CIC insurance Group is committed to providing excellent service, spur further growth and employees are required to align their behaviour to the following core values as critical to driving their performance;
· Integrity- Be fair and transparent · Dynamism- Be passionate and innovative · Performance- Be efficient and results driven · Co-operation- Live the Co-operative spirit |
Job Profile Sign-Off
In the performance of their respective tasks and duties, all employees are expected to conform to the following;
- Perform quality work within deadlines, right first time with or without direct supervision.
- Interact professionally with other employees, customers and suppliers.
- Work effectively as a team contributor on all assignments.
- Work independently while understanding the necessity for communicating and co-coordinating work efforts with other employees and organizations.
- Unconditional positive regard for customers.
If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply through: https://careers.cicinsurancegroup.com/ clearly indicating the position being applied for.
The application should reach us by close of business on 1st July, 2025. Please note only short-listed candidates will be contacted. If you do not hear from us by 31stJuly, 2025 consider your application unsuccessful.
N/B: This job advert is open to both internal and external candidates.