PURPOSE:
To drive revenue growth in the targeted business, enhance visibility and presence in the Rift Valley region, and create strong stakeholder value by overseeing efficient resource utilization and maintaining a customer-centric focus across the region.
PRIMARY RESPONSIBILITIES:
- Management of Intermediary relationships (broker, banks & independent agents), clients to deliver targeted premium outputs across all subsidiaries.
- Provide leadership and support to the staff, sales and marketing team by driving the implementation of the corporate strategy, through training and motivation to achieve the organizational objectives.
- Organize and represent the company in all relevant forums e.g. cooperative societies AGMs, leaders’ meetings and seminars as they conduct Business promotions in liaison with PR staff.
- Pipeline business management, quotation processing and transmitting them to the intermediaries & clients within set TATs.
- Enforcing of credit control compliance and debt management standard.
- Draw up and operationalize SLAs with intermediaries for differentiated service delivery and resolve all customer complaints/inquiries promptly and professionally.
- Adhere to inter-departmental service level standards in liaison with business leaders across all Group subsidiaries and support the daily branch operations, including sales processing, policy issuance, and claims handling.
- Renewal follow-up to achieve the renewal retention ratios
- Champion cross selling for corporate, retail business and support Opening up new markets and distribution channels including local check offs for Ordinary Life
- Identify and facilitate Branch staff Resourcing requirements including recruitment, appraisal, career development, succession and resource planning, in liaison with the People and culture department
- Coordinate all intermediary activities as they Monitor and provide market intelligence to help to identify potential for both business acquisition and strategic planning
- Recruit, train, and manage a high-performing sales team as well as grow their intermediary portfolio.
- Ensure compliance with all regulatory requirements.
GENERIC DUTIES
- Carry out performance appraisal, coaching and mentoring staff;
- Participate in planning and budgeting for the department.
| Key Skills, Knowledge, Experience and Behavioural Competencies | |||||||||||||||
Academic and Professional Requirements
Experience Required:
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| Special Position Requirements (Optional section: any travel, security, hazard or related special conditions which apply to the position) | |||||||||||||||
| · The role holder may be required to travel to distant branches or wherever the Company has any interest.
· Role holder may be required to work extended working hours to ensure jobs are completed on schedule and to specification. |
If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply through: https://careers.cicinsurancegroup.com/ clearly indicating the position being applied for.
The application should reach us by close of business on 31st January, 2025. Please note only short-listed candidates will be contacted. If you do not hear from us by 28th February, 2025 consider your application unsuccessful.
N/B: This job advert is open to both internal and external candidates.