About Us
CIC Insurance Group is a leading insurance and financial services organisation with more than five decades of experience helping individuals, families, and organizations achieve financial security.
We have grown into a dynamic Group offering life, general, micro insurance, asset management, and investment solutions, with operations in Kenya, Uganda, South Sudan, and Malawi, and are listed on the Nairobi Securities Exchange.
Our tagline, “We Keep Our Word,” reflects our unwavering commitment to integrity, transparency, and delivering on our promises to our clients, partners, and communities.
CIC Group is passionate about innovation, digital transformation, and inclusive insurance solutions that meet the evolving needs of cooperatives, SMEs, corporates, and individuals. By joining us, you will be part of a team that is shaping the future of financial protection across Africa.
About the Role
Reporting to the Assistant Claims Manager, this role is responsible for fulfilling promises and obligations of risks assumed by the company on behalf of its clients. It entails critical analysis of claims intimated and making sure ONLY valid claims are paid. Detection of fraudulent claims is key in minimizing claims costs and keeping loss ratios low. This role is based in Malawi
Key Responsibilities
- Issue discharge vouchers (DVs) for fully documented claims in a timely manner
- Raise payment requisition for fully executed DVs in a timely manner
- Process and pay all service providers fee notes as per the stakeholder’s agreement
- Appoint investigators and other evaluators to investigate claims within stipulated timeline
- Analyze adjuster/ Investigators claim reports to recommend settlement or otherwise
- Process fully documented claims and refer any suspicious claims to the supervisor
Who We’re Looking For
Essential Knowledge/Skills and Experience Required:
- Bachelor’s degree in a Business Administration or in a Related Field or any other related field
- Diploma in Insurance
- Minimum of 4 years’ experience
Why Join Us?
Joining CIC Insurance Group as a Claims Analyst offers an opportunity to play a vital role in delivering fair, timely, and efficient claims outcomes while protecting the integrity of the business. You will gain hands-on exposure to the end-to-end claims process, from reviewing documentation and coordinating investigations to analyzing expert reports, recommending settlements, and facilitating timely payments. The role provides an opportunity to develop strong analytical and decision-making skills while working closely with investigators, adjusters, service providers, and internal stakeholders to ensure quality service and effective claims management. If you are analytical, detail-oriented, and committed to sound judgment and customer service, CIC provides a strong platform to build your expertise and contribute to a trusted claims experience.
If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply through: https://careers.cicinsurancegroup.com/ clearly indicating the position being applied for.
The application should reach us by close of business on 14th September, 2026. Please note only short-listed candidates will be contacted. If you do not hear from us by 30th September 2026 consider your application unsuccessful.
CIC Group is an equal opportunity employer and does not solicit or require any form of payment for employment opportunities.
N/B: This job advert is open to both internal and external candidates.