About Us
CIC Insurance Group is a leading insurance and financial services organisation with more than five decades of experience helping individuals, families, and organizations achieve financial security.
We have grown into a dynamic Group offering life, general, micro insurance, asset management, and investment solutions, with operations in Kenya, Uganda, South Sudan, and Malawi, and are listed on the Nairobi Securities Exchange.
Our tagline, “We Keep Our Word,” reflects our unwavering commitment to integrity, transparency, and delivering on our promises to our clients, partners, and communities.
CIC Group is passionate about innovation, digital transformation, and inclusive insurance solutions that meet the evolving needs of cooperatives, SMEs, corporates, and individuals. By joining us, you will be part of a team that is shaping the future of financial protection across Africa.
About the Role
Reporting to the Head Change, Employee Relations and Wellness, this role is critical in fostering a fair, inclusive, and psychologically safe workplace across the CIC Group. It combines proactive Employee Relations (ER) management with strategic wellness integration to enhance employee experience and shape organizational culture.
Key Responsibilities
1. Employee Relations 60%
- Drive execution of a values-driven Employee Relations strategy that fosters trust, accountability, and alignment with organizational culture.”
- Integrate wellness insights into ER frameworks to create a holistic employee experience.
- Drive initiatives that promote fairness, resilience, and engagement in a fast-evolving environment.
- Proactively manage ER issues across the group, including grievances, disciplinary actions, and performance concerns.
- Standardize ER practices across all markets and ensure compliance with governance frameworks.
- Review grievance management frameworks to ensure fair, timely resolution and leverage insights for culture improvement.
- Manage and review anonymous reports with confidentiality and integrity, identifying trends for preventive action.
- Provide clear communication to stakeholders throughout grievance processes, ensuring transparency and trust.
- Implement safe channels for feedback and foster psychological safety.
- Provide ER reporting and insights for continuous improvement.
2. Wellness Integration (20%)
- Coordinate the deployment of a holistic Wellness Framework.
- Review and manage wellness programs addressing physical, mental, and emotional health.
- Track and report wellness metrics, integrating insights into ER strategies.
- Promote mental health awareness, resilience training, and stress management initiatives.
- Drive communication and engagement for wellness programs through internal channels.
- Review employee engagement feedback and identify key wellness drivers for integration into the people strategy
- Review wellness data to determine trends and use insights to refine the wellness initiatives.
3. Culture and Employee Experience (20%)
- Actively contribute to the design and deployment of the culture integration (values) programs and employee experience
- Contribute to the design and implementation of culture and employee experience initiatives, including behaviour change strategies, targeted communication campaigns, and storytelling approaches to reinforce desired cultural norms and values
- Embed DEI principles into ER and wellness strategies.
- Partner with the People and Culture leadership to advance inclusive practices and flexible work practices.
Who We’re Looking For
Qualifications
- Bachelor’s degree in a business-related field.
- Post-graduate Diploma in Human Resource Management.
- 8+ years in as a HR generalist role with exposure in all aspects of the employee life cycle
- At least 3 years of experience in an Employee Relations role.
- Understanding of employee wellness and its integration into ER management.
- Experience in employee relations management, case management, wellness program design, and ER frameworks.
Key Competencies
- Agile thinker with strong problem-solving skills.
- Excellent stakeholder management and communication.
- Ability to work in a fast-paced, evolving environment.
- Strong analytical and data-driven decision-making capability.
Why Join Us?
Joining CIC Group means becoming part of a purpose-driven organization that prioritizes people as much as performance. In this role, you will shape a fair, inclusive, and psychologically safe workplace while driving initiatives that directly enhance employee well-being and organizational culture. You will have the opportunity to influence strategy, partner with senior leadership, and bring to life programs that make a meaningful difference in how employees experience work. If you are passionate about creating workplaces where people thrive, grow, and feel valued, CIC offers the ideal environment to make a lasting impact.
If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply through: https://careers.cicinsurancegroup.com/ clearly indicating the position being applied for.
The application should reach us by close of business on 9th December, 2025. Please note only short-listed candidates will be contacted. If you do not hear from us by 31st December, 2025 consider your application unsuccessful.
N/B: This job advert is open to both internal and external candidates.