About Us
CIC Insurance Group is a leading insurance and financial services organisation with more than five decades of experience helping individuals, families, and organizations achieve financial security.
We have grown into a dynamic Group offering life, general, micro insurance, asset management, and investment solutions, with operations in Kenya, Uganda, South Sudan, and Malawi, and are listed on the Nairobi Securities Exchange.
Our tagline, “We Keep Our Word,” reflects our unwavering commitment to integrity, transparency, and delivering on our promises to our clients, partners, and communities.
CIC Group is passionate about innovation, digital transformation, and inclusive insurance solutions that meet the evolving needs of cooperatives, SMEs, corporates, and individuals. By joining us, you will be part of a team that is shaping the future of financial protection across Africa.
About the Role
Reporting to the Group Head of IT, the role holder will lead the delivery, support, and optimization of the Group’s ICT infrastructure across on-premise and cloud environments. Ensure high availability, scalability, and cost-effectiveness while directing day-to-day operations of the ICT Infrastructure Team to deliver efficient, effective, and best-value ICT services.
Key Responsibilities
- Infrastructure Operations & Reliability: Lead proactive monitoring, maintenance and support of infrastructure to maximise uptime for core systems. Implement performance reporting frameworks and remediation plans to ensure operational excellence and customer satisfaction.
- Infrastructure Planning & Delivery: Lead design, implementation and optimisation of infrastructure including data centres, servers, storage, networks (LAN/WAN/SD-WAN) and enterprise communications across the Group.
- Enterprise Database & Storage: Manage enterprise database and storage infrastructure across on-premise and cloud environments, ensuring performance optimisation, high availability, backup/recovery, data integrity, replication and capacity planning to support business continuity requirements.
- Hybrid-Cloud Management: Lead hybrid/multi-cloud environment management, driving FinOps cost optimisation, security posture management and cloud-native technology adoption.
- Security & Compliance: Implement network security controls based on Zero Trust architecture, including firewalls, endpoint protection, vulnerability management and compliance monitoring aligned with ISO 27001 and regulatory requirements.
- Risk & Business Continuity: Lead risk management activities including root cause analysis, incident escalations, disaster recovery planning and business continuity assurance to minimise operational disruptions.
- Vendor & Contract Management: Negotiate and manage vendor relationships, enforce SLAs, conduct performance reviews and ensure contracted deliverables meet business requirements.
- Strategic Planning & Documentation: Develop business cases, technical RFPs, project plans and infrastructure specifications covering compute resources, network architecture, licensing and capacity forecasting.
- Team Leadership & Development: Build and develop a high-performing infrastructure team through coaching, performance management, skills development and career progression planning.
Who We’re Looking For
Essential Knowledge/Skills and Experience Required:
- Bachelor’s degree in Computer Science, Computer Engineering, Computer Technology, Information Technology, Mathematics, or a related field of study.
- Minimum of 6 Years of relevant experience, with 2 years in supervisory role .
Desirable knowledge/skills and Experience Required:
- Professional qualifications in any of the following areas will be an added advantage: PMP, TOGAF, ITIL & CISM
Key Competencies
- Leadership Skills
- Strong analytical, presentation & problem-solving skills
- Excellent communication, interpersonal skills
- Excellent planning and organizational skills
Why Join Us?
Joining CIC Insurance Group offers you the opportunity to play a critical role in enabling business continuity, digital transformation, and operational resilience across a multi-country financial services organization. In this role, you will be at the forefront of designing, managing, and optimizing robust ICT infrastructure that underpins core business systems, customer services, and innovation initiatives. You will work within a purpose-driven organization that values reliability, security, and efficiency, while collaborating closely with senior leadership and cross-functional teams to deliver scalable and future-ready technology solutions. If you are driven by infrastructure excellence, strategic problem-solving, and leading high-performing teams in a dynamic environment, CIC provides a platform where your expertise will shape enterprise-wide impact and support sustainable growth across the Group.
If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply through: https://careers.cicinsurancegroup.com/ clearly indicating the position being applied for.
The application should reach us by close of business on 16th January, 2026. Please note only short-listed candidates will be contacted. If you do not hear from us by 31st January, 2026 consider your application unsuccessful.
CIC Group is an equal opportunity employer and does not solicit or require any form of payment for employment opportunities.
N/B: This job advert is open to both internal and external candidates.