PURPOSE:
Generate revenue from the co-operative market through effective relationship management of the co-operative customers.
PRIMARY RESPONSIBILITIES:
SERVICE DELIVERY MANAGEMENT
- Generating new business across the 3 subsidiaries from the co-operative market.
- Achieve retention rate of 85% in group life and general businesses.
- Growing existing co-operative customers through cross selling and products premium reviews.
- Ensure prompt premium collection.
- Timely service delivery to clients through liaison with various departments within the organization.
- Represent the company in co-operative functions- AGMs’, Education days, Board meetings.
- Promptly attend to client queries, complaints and concerns.
- Gathering market intelligence that will help in developing, improving and tailor making products & services to give CIC a competitive advantage.
- Submit timely and accurate reports within the set timelines.
- Constantly updating customers on company processes and procedures.
- Promoting CIC brand and visibility by making regular visits to co-operative customers.
- Ensuring timely collection and loading of loan schedules.
AUDIT, COMPLIANCE AND RISK MANAGEMENT
- Strict adherence to all regulations, statutes, standards, practices and all internal processes and procedures as per the relevant manuals and comply with all relevant external legislation and regulations with regard to Compliance requirements.
- Ensure that as a staff you actively contribute to the division attaining a “good” rating in both internal and external audit by performing your role to the required standards and adhering to all internal processes and procedures as per relevant manuals, policies and regulations of the Company.
- Ensure that all risk management requirements within your remit are addressed and where necessary escalated through the available defined channels.
| Key Skills, Knowledge, Experience and Behavioural Competencies | ||||||||||||||||||
Academic and Professional Requirements
Experience Required:
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| Special Position Requirements (Optional section: any travel, security, hazard or related special conditions which apply to the position) | ||||||||||||||||||
| · The role holder may be required to travel to distant branches or wherever the Company has any interest.
· Role holder may be required to work extended working hours to ensure jobs are completed on schedule and to specification. |
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If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply through: https://careers.cicinsurancegroup.com/ clearly indicating the position being applied for.
The application should reach us by close of business on 7th February, 2025. Please note only short-listed candidates will be contacted. If you do not hear from us by 28th February, 2025 consider your application unsuccessful.
N/B: This job advert is open to both internal and external candidates.